Reference

How b77w Handles Your Personal Information

When you open an account with us, we collect only what we need to keep your account running — nothing more.

Account data protectionbKash, Nagad, Rocket transaction privacyYour right to access or delete dataCookies and device data explained
b77w How b77w Handles Your Personal Information
DATA HANDLING PRACTICES

How We Keep Your Account Data Secure

We take the security of account data seriously. Whether your account was funded via bKash, Nagad or Rocket, the data tied to those transactions is stored under access controls that limit who within our team can view it. SSL encryption is applied across the platform so data in transit — including login credentials and wallet references — is protected from interception. Below are the four main areas we keep consistent.

Encryption in Transit

SSL encryption covers all data moving between your device and our servers — from your login session to your bKash or Nagad deposit confirmation arriving at your account.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can adjust cookie preferences through your browser settings at any time.

Data Retention Policy

Active account records are held while your account is open. After closure, we keep records for the minimum period required by our operational obligations, then delete or anonymise them.

Your Right to Request Changes

You can ask us to correct inaccurate account details, request a copy of your data, or ask for deletion — contact us via live chat or email with your account reference to start the process.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how your data is used, want to request a copy of what we hold, or need to raise a concern about account privacy, our support team can help. Reach us through the channels below — your query will be directed to the right person and we will respond within a reasonable timeframe.

Live Chat Use the live chat button on the b77w site to raise a privacy question directly. A support agent will handle your request and escalate it if needed.
Email Support Send a detailed request to our support email address. Include your registered account details so we can locate and verify your data record quickly.
Account Help Centre Log in to your account and navigate to the Help section. From there you can raise a data access or deletion request linked directly to your account profile.

Common Questions About Your Privacy on b77w

These are the questions we hear most from Bangladesh account holders about how their data is managed, who can see it, and how to act on their rights under this policy.

We collect your name, contact details and login credentials at registration. If you deposit via bKash, Nagad or Rocket, we also receive a transaction reference from that payment network to match funds to your account.

We share data only with payment processors — like bKash, Nagad and Rocket — to complete transactions, and with fraud-screening partners where a security check is needed. We do not sell your data.

Contact us via live chat or email with your registered account details. We will locate your data record, verify your identity and send you a copy within a reasonable timeframe.

Yes. Submit a deletion request through live chat or the Help section of your account. We will remove or anonymise your data after fulfilling any minimum retention obligations that apply to your record.

We use session cookies for login continuity and analytics cookies to understand site usage. You can disable non-essential cookies through your browser settings — session cookies are needed for the account to function.

No. We never store your mobile wallet PIN. Only the transaction reference passed to us by bKash, Nagad or Rocket is recorded — enough to match your deposit to your account, nothing more.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.